"This review covers two orders I placed. The first was very much 5 star. Excellent product, great quality (each roll was at least 4cm thick, with a plastic webbing that significantly assisted handling, lifting and placement) , very easy to lay. So good in fact, we placed an order for the same, just half the quantity. The second order was 2 star. Poorer quality, 2 cm thick, multiple rolls had tears. Customer Services help was to offer assistance if it didn't grow. Overwhelmed with Order 1, Underwhelmed with Order 2. 3 Star rating is averaged..........................but I would use again."
"Excellent all-round service. Easy website; best prices; on-time delivery; friendly delivery driver; fresh, deep green product. The lawn was laid within 5 hours of delivery, then watered as recommended. Five days later it's looking beautiful!"
"Arrived on day Due, friendly driver, grass laid ..couldn't be more pleased......."
"Fast delivery and great price. Would highly recommend."
"Thank you very much great turf and top quality top soil would use you again any time"
"I was at work when the delivery was due, so left my partner's contact details under "delivery details". He only knew the delivery was being made as he heard a truck stop outside the house and start unloading - no prior call from the driver, and no knowledge he was here otherwise. Apart from that slight let-down, the turvs great (though one roll was slightly torn from the pallet). It's brightened our garden for these darker months."
"Fast delivery by friendly , helpful driver. lawn is great quality , laid easily and all at a very good price. Would recommend"
"came on next day, good driver very helpful"
"Absolutely great quality grass and it came really fresh and well packaged. No damaged pieces at all . The only problem I had , which has resulted in me probably not using your company again, was the delivery issues. I was provided with a 9am -11am time slot. And although I can assume that this is a rough estimation.... 3 phone calls from myself later and by 2pm my grass had still not been delivered. I would also advise that because your drivers are customer facing, you need to ensure that they are able to speak English. I was unable to communicate with the driver and he was unable to answer any of my questions due to not being able to understand me . This was extremely frustrating having already faced the delivery issues . So great quality grass, poor quality delivery and service."
"The quality of grass in the rolls looks pretty good and it was fresh and damp, though a few of them were rather broken at one end or the other but overall I'm pleased with it. I paid for a pm delivery and rang the day before to request a call when the delivery was on its way to make sure I would be there, however no call was received. Luckily one of the builders was there."
"Great service, Lovely grass. Friend of mine about to send in a big order based on my purchase."
"Delivery was on time was good and the driver was very helpful"
"So very impressed with this company. Cannot say enough good things. So competitively priced, easy to order, beautiful quality, speedy delivery. Really fantastic. So happy and would recommend to anyone looking for excellent quality."
"delivered on time and was in good condition. Would use this company again"
"Came on time and the driver was very helpful. Despite me not been in he called to ask where I would like it to be dropped off. The quality of the lawn was very good. I do have one question - the pallet it was delivered on is blue and apparently the council tip don't take them so how do I get this pallet removed?"
"Great quality and quick delivery. Would recommend."
"Really happy with the delivery and the updates. I wasn't home to sign but after telephone call from the driver, the product was left responsibly and securely. Well pleased."
"Reasonable price compared to some rip offs out there. I’ve never laid lawn before but their video tutorials had guided me through every step and was easy to follow. Would definitely recommend friends and family if they ever need more in the future."
"Easy to order, came on time and the grass was great, it looks amazings in garden"
"5 stars"
"Great quality at a good price. Great delivery. Highly recommended. Will be ordering from Buyturf again next spring."
"Very easy website, easy & quick to order. Delivery people very kind & helpful. Turf was good quality easy to lay, & is doing well. Would recommend."
"Came on time as promised the lawn looks good now it’s layed down but just as well I had a little bit more as 4sq mts were damaged but apart from that it looks lovely"
"Third time using the company, excellent quality and great delivery, e-mail notifications and arrived within 5mins of earliest delivery time. Will use again. Thanks for great service"
"Excellent service and excellent quality. Delivered on time and in very good condition. BuyTurf.co.uk are simple to order online and provide solid, trustworthy advice. Would recommend to everyone requiring good quality lawn"
"EXCELLENT - Product, Service and delivery were excellent - Would highly recommend"
"Great quality arrived quickly would use again ."
"I am so pleased with the product and the service. I ordered late morning on a Thursday, didn’t specify a delivery time, and it arrived by 11 am on Friday. It looks fabulous and lush and was easy to lay. Thank you."
"Great service, great price and great product would highly recommend them."
"Excellent service and in particular would like to mention the very helpful and lovely to deal with Zoe. We had an issue with some of the turf in as much as it had to be taken from two fields and there was a difference in quality in some of the rolls. This was put right in a professional and most helpful manner. This company obviously rates customer service highly and we in turn we would recommend this company with no hesitation. We bought over 200 rolls and are pleased after a few days how the lawn is looking. The driver/s were also very good placing the pallets at the end of our drive where we ideally required them. If you are looking to buy look no further than this 5 star company."
"Purchased 85sq/m during the hot period and had a few issues with the lawn dying. However buyturf went above and beyond by replacing it at no cost and providing seed for the smaller patches. I now have a beautiful high quality lawn and cannot speak highly enough of the service provided."
"Great quality, Driver was great could not do enough"
"I was pleased with an order placed last year and decided to place another order this year, still pleased with both product and service."
"The Turf itself is excellent and good value for money. The ordering process was also very good, straight forward and simple. I would highly recommend it. Sadly it was let down by the delivery company, no fault of BuyTurf.co.uk. The local pallet company, David Hathaway, were a shambles. Selected delivery between 8am and 1pm, at 2pm phoned to see where the delivery was, was told it would be with me by 3pm. Eventually arrived at 4:15pm, the driver described his office as being in a 'big mess'. BuyTurf, please don't use this company, they really detract from the service you provide!"
"Excellent (so far). Delivery was very late in the day (5:45) and despite being assured that the driver would call when he was on his way (it was at a rental house so I wasn't there) this didn't happen. Fortunately a tenant was and he got the delivery dropped off where it was needed. As described by someone else, 5 stars for the grass, just need to tighten up on the delivery process"
"Grass was good quality and generous. Delivery driver was very friendly. Recommended."
"Brill , lawn looks amazing, would highly recommend and use again , delivery spot on too"
"I bought 54 rolls of luxury, Everyone of them was perfect. They are the best quality ive ever bought. Thick earth and the greenest you can get. It took half the usual time to lay as well,because of the quality. Ive layed 10 lawns this year for my customers and i will only buy from this company in future. I live in a cul de sac,not a problem for the driver,he was more than helpfull . Exellent service too."
"Excellent service. Next day delivery perfectly on time. The grass is very good quality: Am very pleased with it. The delivery guy was pleasant & helpful."
"Great product, quick delivery. I would highly recommend x"
"Absolutely top quality rolls in excellent size strips that were so easy to lay. Delivery was very prompt indeed. It looks wonderful now it is laid and no-one would know it has only been down a few days. I can thoroughly recommend to anyone."
"Wouldn’t buy again, when laying turf third of rolls was ripped at edges and holes in middle fell apart"
"very good service"
"Easier to order, excellent price and superb quality and service. grass been down a week and looks brilliant. Highly recommended"
"Brilliant service. Lawn arrived on day specified, with a 3 hour time window provided by company. Delivery driver dropped it right outside my back gate by pulling in on a manual lift, very helpful. Grass was dry on arrival but expected this time of year. Laid and watered well, one week later has started to take and looking lovely. Would definitely order again, especially as I only ordered 14 rolls very happy with service didn't feel like I was worth less of their time."
"Fantastic service, from ordering to delivery, everything was just so easy. Ordered online and requested a Saturday delivery slot, arrived on time and was off loaded on a pallet by the driver with no problems. grass was laid that same afternoon and the quality was lovely..the area turfed looked brilliant straight away.....cannot praise the company or product enough...many thanks."
"Website easy to use. Prices spot on. Product delivered on time and the turf went down really well. I highly recommend this company."
"Arrived mid morning and was laid that day. The product was great quality my only complaint was that it had been cut before being rolled which meant when it was laid there were quite a few chunks of wet cut grass which wasn't easy to tease off the lawn. The quality is a wonderful lush green colour and us coming on leaps and bounds. Would definitely recommend to others, all my neighbours have commented on its quality. Email communications on what to do and delivery were also super helpful. Would buy again from these guys. Thank you:)"
"Excellent, was delivered first thing and put down the same day, 2 weeks later it is looking lovely and lush"
"Good value product, very efficient ordering and delivery."
"Great price and arrived bang-on! Only 'but' was that 1 roll and a half were yellow. I have just ordered a second batch and I trust it will be all 'green'... Recommended."
"Excellent lawn and prompt delivery. Thank you. Michael Thornton, Derbyshire"
"Found this company via web search and was pleasantly surprised, a good quality and helpful delivery person would use again."
"Superb, better than expected at a low price, recommended"
"I had a problem with ground elder and had to weedkill my entire lawn last year to get rid of it. This year I was going to seed the prepared lawn area, saw the price of this and decided to go that way instead. I'm really glad I did as the whole experience from start to finish was as smooth as it could possibly be. I ordered 55sq mtr and laid it in about 6 hours. there where a few turves that were broken but this was ok for various infills. now my lawn looks great. I would definitely buy from here again."
"Easy to order, prompt efficient delivery, good quality product. Very happy customer!"
"Bought this for my son's garden. He's said the delivery service was excellent. We had notifications to keep us informed and the driver was very helpful. The lawn has taken well and I am looking forward to see my grandson running around on it. Excellent product for the price"
"The website was easy to use and delivery prompt. Unfortunately this isn’t the best quality lawn I’ve every bought; some of the rolls we’re either torn or had holes in them. Despite this after four days the grass seems to be establishing itself nicely."
"Never re-turfed a lawn before but I'm now looking out on my lush green back garden and I couldn't be happier. All the rolls (70) were high quality, we literally rolled them out and watered. The delivery was bang on time and the delivery man was lovely. Best of all was the cost, much cheaper than anywhere else and you don't compromise on quality."
"After looking around I found BuyTurf and decided to give them a try, being able to buy the exact number of rolls I wanted at a very good price were the main drivers, despite not knowing the company... I'm really pleased I did. The lawn is great quality, lush and green. I found the Knowledgebase videos really helpful in prepping the ground and laying it. Delivery went very smoothly and after 2 days of hard labour (I returfed my whole lawn by hand) I now have a lovely lawn!"
"The lawn is excellent quality been down now for 4 days and already looking green and lush Had problem with delivery company who had damaged some rolls but buyturf were excellent sent new rolls great service from them would recommend them to all my friend it a 5 star company with a 5 star product"
"top quality, fast delivery, very pleased"
"Arrived when expected with a very pleasant & helpful driver. Good quality even better now it's laid but beginning to wish I had ordered the luxury for the few quid extra"
"Excellent service, over the moon with the quality and would definitely recommend without hesitation"
"Fast delivery excellent quality and service. Great value for money, ordered economy turf which was better than other luxury rated turf from other retailers"
"Our new Luxury lawn and topsoil was delivered in the late afternoon of 17th August 2018 The delivery driver brought the rolls and topsoil as close to the side entrance of our house as possible which was fantastic. Our new lawn was laid the following morning and the quality looked fantastic as soon as it went down. Its now Day 11 and the Lawn is already a lush thick green thats growing so well its gonna need mowing asap. Thanks so much for the GREAT products and service! We totally recommend! will update again after we've mowed a few times."
"Really easy to order. Good quality and the cheapest I could find. Great delivery service too from Palletways. They informed me when it was due to be delivered. Great service all round."
"Lush green excellent quality. Very impressed. Very pleased with it."
"Perfect, came on time as promised laid the same day and looks brilliant"
"Very good service. Prompt delivery. Ordered 8 rolls initially and offered an extra 5 rolls at just a fiver to ‘complete’ the pallet load. Made good use of the extra rolls patching holes in the existing lawn. Excellent and consistent quality lawn at a good price. Would buy again."
"Easy ordering, arrived on time, delivery driver courteous and helpful, lawn looks wonderful."
"I am amazed at the oustanding quality and lushness of this turf - it puts the rest of my lawn to shame! It was delivered early morning which was good. I hadn't ordered quite enough so bought 3 rolls @ £4.99 each from Squires, which are thin, yellow and have holes, and look ghastly. Buy Turf is therefore not only more economical but 100% superior. Really lovely grass."
"Very quick delivery. Exactly as described. Very good quality. Would recommend."
"Fast and Excellent service. Grass of excellent quality. Thanks.Would recomend to others like they were to us."
"Good product, took really well and was able to trim the grass after just 2 weeks. Very happy, thank you."
"The turf and top soil were delivered to my son for his back garden. The delivery driver phoned him on the morning of the delivery before 7am and made the delivery soon afterwards, the driver was polite and helpful. The products were laid the same day and look terrific, the turf is of a good quality and is being watered every evening, so far so good. The only thing that would have helped is if we had received a phone call or email the day before so the additional help could have arrived earlier but the job was done nevertheless."
"Good turf. Laid one day and looked quite lush the next. Helpful email tips. Now needs a second mow after only 2 weeks. I will buy from here again."
"excellent product and very fast service"
"Brilliant . All good.very happy.been laid two weeks and been cut.a lovely lush green lawn .strongly recommend"
"Excellent service. Good advice online and delivered bang on time. lawn now in place and doing well."
"Overall pleased with a few niggles. Service was good, delivered on day stated can not fault the delivery man. I decided on luxury grass at an extra £4.80. We ordered a bag of top soil also, which was very good quality. I was very mindful of the instructions on the web page. The first 4 rolls beautifully green solid. As I got further down there were cuts that were shorter, ripped (This made it hard to lift and lay), 3 strips where very dark, less grass per area and are struggling to thrive with the rest, this is not what you expect when the title is luxury grass. That said I live in hope that it will catch up and start to prove me wrong. And for that reason only 3 stars. Would loved to have give 5 stars. Oh and it was laid on the 18th August, delivered on the 17th August."
"Great value great service and really great quality Would definately recommend and use if again."
"Good product, excellent delivery"
"Very goog"
"I am very pleased with my order and the delivery Topsoil was what it said and very good I would definitely recommend this company."
"All I can say is buy ordered 94 sq mtr next day morning delivery and it came well before dinner laid straight away and looks fantastic !! 2 weeks on and it needs mowing but remember to water well.thaks again for great service."
"grass didn't come on due date some rolls slightly yellow but now greening up and growing the way things are going grass will be lush . so good and very happy"
"5 star"
"eXcellent service and the grass was fantastic We have had grass in the past and was nothing like this Pure and we'll.looked after I'd definitely recommend and if I needed any more in the future I wouldn't use anywhere else Thanks for an easy fantastic service"
"Great from the start. I ordered soil improver and grass, great price. I phoned to speak to the office because the delivery was in a minor hill, the lady was polite, friendly, professional and really genuine, fantastic service. They kept me updated on my delivery. When it came there was a thunderstorm despite this the driver was super helpful, took his time to make sure it was all left in the best place for me, again friendly, professional and helpful. Th products where great, good full soil, grass was palletised well, it was clean cut, top condition, well bedded, and lush. Soil went down well, lawn was perfect. One week on and the garden is amazing, grass bedded and grew twice the height in a week. This garden is for a family with two children and two scatty dogs, so needed something hard wearing that still looks great. Buyturf delivered in every way!!..... Great product, great price, great service. Will definitely use again. Thank you"
"well the hot summer took its toll on some of the rolls and after a few days they looked a bit sad. however BuyTurf came through with some lovely new ones and now the jobs a gooden. thank you"
"Quality grass great service good price, would buy again, recommend."
"100% recommend free delivery if you don’t mind waiting in or order on a day your expected home all day, simple! Otherwise £10charge for choosing morning or afternoon. Quality grass & competitive prices, much cheaper than branded stores."
"Excellent product, I got the grass early and it's growing very well a week after I put it. 2 rolls arrived broken, but that was not an issue for me. Thanks guys 👌"
"I would highly recommend buyturf! There is a delivery charge if you pick a time slot (£10) but I selected ‘any time’ and was fortunate to get it delivered first thing. Email on the day advising a more specific time and the delivery driver was great and very helpful with putting the pallets where I needed them and the quality of the grass was great also. I spent about 6hrs laying 60sqm in boiling heat (with plenty of water breaks) and it was done. A couple of days later and the grass is doing well so looking to take soon. My only bit of advice is order a little bit more than you need... a couple of rolls didn’t cope as well in the heat so I didn’t use them although they would have been fine really. Overall great quality."
"Excellent quality delivered on time, helpful delivery driver, very happy with my order. Recommend it."
"Basically, a very good product at a very good price and delivered in a very good time"
"Brilliant service...arrived quickly. .lovely green grass...laid straight away..watered. .really pleased with it...my garden looks well nice now......but the review request could be sent at a reasonable time.not early hours of.morning..."
"Good quality, delivered on time, laid immediately on prepared surface during hot weather, well watered and has taken well. Would recommend as the grass is dense and lush. Makes my established meadow lawn look sad."
"Due to a change of plans last minute I needed Turd ASAP. I ordered through ‘buyturf’ Following reading the online reviews - I was not disappointed. The lawn was delivered within 24hrs. I was in bed sleeping between night shifts so left a note on the front door asking if the pallet could be placed as near to my garage as possible. I woke up and the pallet was dropped in the prefect place. I followed the online recommendation of removing the rolls from the pallet and watering it as I wasn’t able to lay it until the following morning. It’s only be down a few days and it’s already bedding in and looking great. Friends and family can’t believe the difference it’s made and for such a relatively small amount of money. I would definitely recommend this company to family and friends."